In the skies

From touchless check-in kiosks to empty middle seats, air travel post-COVID will look very different. Whether you’re flying domestically or going on a long-haul trip, we understand that even the most frequent flyer will have questions and want to know what to expect.

We’ve answered some of the most frequently asked ones below, and you can check the latest airline alerts at any time here. Rules and regulations will vary by airline, airport and country, so if you’re looking for a particular airline or airport’s polices, simply click on the links below.

Frequently asked questions

Airport security
  • Q: What can I expect at check-in?

    A: This is a process that varies by airport and airline. Typical protocols include things like:

    • Touchless kiosks using technology such as biometric screening
    • Frequent cleaning of kiosks and counters
    • Plexiglass barriers between check-in staff and the public
    • Defined spacing in lines in order to keep social distancing while queuing
  • Q: What is the airport like past security?

    A: Each airport is establishing cleaning protocols within their airports, these typically include items such as additional cleaning staff hours, additional hand sanitizer stations, regular disinfecting of all hard surfaces, enhanced disinfection of washrooms etc. To find out more, visit the website of the airport you will be departing from and arriving to.

  • Q: Do I need to wear a mask while at the airport?

    A: This depends on the guidelines in place at the airport you are travelling to and from – these can change by city, country and airline. Currently, a mask may be required at some European airports.

  • Q: Are restaurants and shops open at the airport?

    A: There are very few restaurants and concessions currently open at most airports so travellers should plan to bring their own snacks. More information can be found on the website of the airport you will be travelling through.

  • Q: Are social distancing measures in place at the gate and during boarding?

    A: This is something that varies by airline and airport. You can reference our page on airlines to see what protocol your specific airline has in place.

  • Q: Will I still be able to access the airport lounges?

    A: Many lounges are closed due to COVID-19.

    To find out more, ask your Travel Consultant to check if there will be lounge access available during your trip or check on the airline’s website.

What measures are airports taking?

Since the outbreak of COVID, airports across Australia and New Zealand have put measures in place to ensure the health and safety of both travellers and employees. Whilst these will vary by airport, you can expect to see stringent cleaning processes, social distancing rules and for many, compulsory face coverings. Some airports are also trialling temperature screenings and many airports have also altered their departure terminals. 

These measures will vary by airport and by country, so make sure you check the websites of your departure, transit and destination airports for their latest guidance.

Airline policy updates

Get the latest updates

Accommodation

Hotels around the world are implementing new processes and safety precautions in response to COVID-19. To help prepare for your next trip take a look at our frequently asked questions to discover what measures hotels are taking and what the hotel experience will look like post-pandemic.