Packing and Preparation

Whether you're a seasoned business traveller or heading out on your first trip, there are a number of new factors to consider before hitting the road. This includes understanding the rules and regulations of your destination, knowing what you might need to bring on your trip that wasn’t necessary before, and ensuring you're armed with the tools that will keep up-to-date and in touch while travelling.

To help you prepare for your next trip, take a look at our handy traveller checklist, download our traveller app Sam :] and make sure you've packed everything you need to stay safe and healthy. 


Traveller checklist

Now, more than ever, it's important to be well prepared before embarking on a trip. From researching visas and checking the latest security updates to understanding exactly what your insurance covers, we know there's a lot to consider.   

Use our handy traveller checklist as a guide to understanding the rules and regulations, required documents and items to take with you, so that you're ready to hit the road!

Download checklist

Sam app

Travel safe with Sam:]

When you're on the move, our mobile travel app Sam has you covered. And thanks to our partnership with WorldAware intelligence, Sam will send you relevant security notifications, let you share your location and notify your company that you're safe.


  • Travel alerts powered by WorldAware
  • “Report I’m safe” capabilities
  • Live chat to talk to a real Travel Agent
  • Itinerary changes on the fly
  • Flight delay and cancellation notifications

Sam is currently available for customers of FCM Travel Solutions and Stage and Screen. 

Download Sam

Scenic rail carriages through alpine region

What should I include in a travel health kit?

A first aid kit doesn’t need to be bulky or take up too much space, consider potential issues and if you could quickly solve them yourself. Basics include plasters, blister pads, tweezers, rehydration sachets and off course now more than ever hand sanitiser, antiseptic creams and anything to help with keeping the area around you clean. 

Can I travel with medications?

Discuss the use of medications with your health care provider before departure and carefully follow the directions for use, including dosage and when to seek medical care. Bring more than enough medication to last your entire trip, and if you need to use needles or syringes, take more than enough to last for your entire trip and carry a medical certificate from your healthcare provider explaining that the needles or syringes are for medical use.

The Managed Isolation Allocation System is an online portal where everyone planning their travel to New Zealand will need to get a voucher that confirms their place in a managed isolation facility.

Travellers – or their travel agents – will need to use the Managed Isolation Allocation System before booking flights to New Zealand. The system generates a voucher once the traveller’s place in managed isolation is confirmed, and the traveller will then need to present their voucher to airlines in order to board their flight.

The system will be available from 8am, 5 October 2020, however there will be an initial one-month grace period before having a voucher becomes a legal requirement. It will become a legal requirement for all travellers arriving in New Zealand from 12am, 3 November 2020.

Below we have some handy information including a Factsheet for Travel Professionals, Frequently Asked Questions and Special Allocation Request Factsheet.

More information about the Managed Isolation Allocation System is available online.

In the skies

From touchless check-in kiosks to empty middle seats, air travel post-COVID will look very different. Even the most frequent flyer will have questions and want to know what to expect, so we've answered the most frequently asked questions.


Hotels around the world are implementing new processes and safety precautions in response to COVID-19. To help prepare for your next trip take a look at our frequently asked questions to discover what measures hotels are taking and what the hotel experience will look like post-pandemic.