HOTEL COVID INFORMATION

With many countries in the America's requiring a negative COVID-19 test upon arrival, we have put together a resource of where to get a test before returning home. 

US by State  Canada by Province  Airline Testing Recommendations  Hotel COVID policies  

The US Department of Health and Human Services has created a helpful resource of where to obtain a COVID-19 test at no cost nationwide. These tests are available at select health centers and pharmacies.

Find out where to get a COVID-19 test by state here

 

AIC Hotel Group

AM Resorts

* click on the above link and scroll down to AMR Collection Testing Protocols / Quarantine at AMR Collection

  • Breathless
  • Dreams
  • Now
  • Secrets
  • Sunscape
  • Zoetry

Andaz Mayakoba

Anse Chastenet

Atelier / Estudio Hotels

Atlantis Paradise Island

Bahia Principe Hotels & Resorts

We hereby would like to inform you that the 10-day stay extension at no extra cost for guests that test positive for covid-19 during their stay at our hotels in Dominican Republic, Mexico and Jamaica will now be available until May 31st, 2022. This option is available at all our hotels in Dominican Republic, Mexico or Jamaica and it’s offered only to guests arriving before or on May 31st, with a 3-night booking at a minimum. In such cases, guests must be relocated to an area within the hotel that is reserved for confinement and where services have been adapted accordingly.

Banyan Tree Mayakoba

Barcelo Hotels & Resorts

Blue Diamond Hotels & Resorts

Casa de Campo Resort & Villas

Club Med

Coconut Bay St. Lucia

Couples Resorts

El Cid Resorts

Excellence Collection

  • Beloved
  • Excellence Resorts
  • Finest Resorts

The Fives

Grace Bay Resorts

Grand Hyatt Playa del Carmen

Grand Isle Resort Bahamas

Hamilton Princess Bermuda

Haven Resort

 

HAVEN: End of Free Medical Insurance

As we move onward from the pandemic, we just wanted to update you that our complimentary medical insurance provided for Guests will expire on April 30th 2022. We continue to provide guests with access to Antigen or PCR testing on property for a small fee. This will remain in place for the time being, or until the US Government no longer requires tests for Residents returning to the US. We will update you once this changes.

Hedonism II

Hilton Aruba

Hotel Benaventura

Hotel Xcaret

United States residents have included one Antigen Test on complimentary basis, and this applies 1 day before their departure date. There is no reservation required for antigen tests.  If guests are not United States' residents, the Antigen Test has an additional cost of $19 USD per person. PCR test is available on property and has an additional cost of $120 USD (PCR Test requires prior reservation).

In case guests test positive to COVID-19 during the length of their stay,  isolation in their room will be mandatory and our hotel staff will kindly offer all food and beverages required. If guests wish to extend their stay after their check-out date, the hotel will offer a special discount of 20% on the current public rate at the time of the request. The extension of the stay will be subject to availability.

Hyatt Resorts Mexico, Costa Rica, the Caribbean, and South America

  • Excluding Hyatt Ziva / Zilara - see Playa Resorts

Iberostar Hotels & Resorts

Jade Mountain

Karisma Hotels & Resorts

  • Azul
  • El Dorado Resorts
  • Generations
  • Margaritaville Island Resorts
  • Nickelodeon
  • Sensatori

Ladera

Majestic Resorts

Manchebo

Margaritaville Beach Resort Nassau

Marriott Hotels - Mexico and Caribbean

  • JW Marriott Cancun Resort and Spa

  • The Ritz-Carlton, Cancun

  • Marriott Cancun Resort

  • Marriott Puerto Vallarta Resort and Spa

  • W Punta de Mita

  • The Westin Resort and Spa, Puerto Vallarta

  • The St. Regis Punta Mita Resort

  • Solaz, a Luxury Collection Resort, Los Cabos

  • Zadun, a Ritz-Carlton Reserve

  • Aruba Marriott Resort & Stellaris Casino

  • The Ritz-Carlton, Aruba

Melia Hotels & Resorts

Nizuc Resort & Spa * Rapid antigen test is now free with a minimum 4 night stay *

O2 Beach Club & Spa

Oasis Hotels & Resorts

Quarantines for Guest's Testing Positive:

For guests who test positive during their stay, Oasis Hotels & Resorts will offer up to 5 nights' stay in the quarantine section of the hotel at no charge. If guests need to stay additional nights, the hotel will charge a preferential rate of $160 per double room per night. Existing COVID health and safety protocols will remain in place. Clients who test positive and do not want to stay at the hotel are free to check out at any time. The above policies and protocols are effective as of January 17, 2022.

2. COVID Testing (PCR AND ANTIGENS):

As of January 17, 2022, no free tests are offered to our guests. The laboratory that provides the tests in the hotel will charge the guests directly to perform the testing. The current cost is $18 for the antigen test and $75 for the PCR test.

Please note that previously communicated COVID Protocols will remain in place until further notice.

Cancellation Policy

As a result of the recent increases in COVID-19 cases along with the omicron variant, the following cancellation policy goes into effect immediately for all Oasis Hotels & Resorts properties:

Individual Reservations: Cancellation Policy

  1. Changes to reservations will be accepted up to 24 hours of arrival time without penalty.
  2. Cancellations will be accepted up to 72 hours of arrival time without penalty. Any cancellations made after this time will incur charges for two (2) nights of the booked stay.
  3. No Shows will be charged for 100% of the confirmed stay. Cancellations received on or after guests’ expected arrival dates will be billed as no shows.

The above terms are valid until April 16, 2022

Ocean by H10 Hotels

Ocean Club Resorts Turks & Caicos

  • Please note that we are no longer offering on-site PCR Testing for guests returning to countries that require PCR Tests to board flights home (mainly Canada & UK guests). Upon check-in, we are happy to arrange appointments with a local lab & taxi to the facility for all guests requiring a PCR test. Current labs recommended are ACCU Diagnostics and Grace Bay Medical Centre.
  • Rapid Antigen testing for US travelers is still available at our Ocean Club West on-site testing center.

Omni Cancun Hotel & Villas

  • The hotel will be offering the COVID antigen testing on-site 20 usd approx. per person paying directly to the lab. This service on-site will remain until the CDC removes the restriction. If any positive case of COVID rise we will be offering our clients to book for them their stay in a local COVID-Hotel or will offer them the phone number of the hotel in order for them to decide to book it, or to reserve an Airbnb. We will not be offering a special rate for guests testing positive to spend the quarantine in the hotel.

Oyster Bay Beach Resort

Palace Resorts & Le Blanc

Palladium Hotel Group & TRS Resorts

Playa Hotels & Resorts

Posadas

  • Curamoria Collection
  • Explorean
  • Fiesta Americana
  • Grand Fiesta Americana
  • Live Aqua

Pueblo Bonito

Renaissance Aruba

Renaissance Curacao

* Cost per test: Complimentary for all guests with a minimum 4 night stay, $40 per person for less than 4 nights. Valid for bookings made for stays through December 2021. Process to reserve testing appointment:  Contact Medical Laboratory Services in advance with travel itinerary so they can set up the appointment. Medical Laboratory Services - Tel: (5999) 736-8455 or Email: Covid@MLSCuracao.com

Riu Hotels & Resorts

Ritz Carlton Cancun

The Ritz-Carlton, Cancun has announced as of May 1, 2022, the COVID-19 Testing will no longer be provided on a complimentary basis.  (currently, the complimentary testing is in place for stays of 3 nights or more for up to 2 guests per room, for guests returning to US or CAN).  The hotel will honor the complimentary covid testing ONLY for reservations that are made by April 30, 2022;  future reservations will be protected for the complimentary testing that are reported as of April 30, 2022.  Testing at the hotel for a fee will remain an option for our guests

Rosewood Mayakoba

Sandals, Beaches & Grand Pineapple

Sandos Resorts

Sea Breeze Beach House

Serenity at Coconut Bay St. Lucia

Seven Stars Grace Bay

Sonesta Resorts

Tafer Resorts

As of 6 August, 2021, all Tafer Properties will continue to have onsite Covid-19 testing but will no longer offer Resort Credit in exchange for the amount paid. Guests will continue to pay for their Antigen tests at negotiated discounted rates.

Temptations

The Landings St Lucia

Valentin Imperial Maya

Velas Resorts

  • Casa Velas
  • Grand Velas Riviera Maya / Riviera Nayarit / Los Cabos
  • Mar del Cabo
  • Velas Vallarta

Villa Groups Resorts

  • Villa del Palmar
  • Villa del Arco
  • Villa La Estancia

Westin Golf Resort & Spa Reserve Conchal

W Costa Rica

 

Discova

For Mexico, Dominican Republic and Costa Rica, our in-house ground operator Discova are able to make all the necessary arrangements to bring a Clinic Technician to your hotel to conduct the COVID test. Click to find out more.

Aruba

Curacao

Dominican Republic

Jamaica

Mexico

St Maarten

Bermuda

Tahiti