Accommodation

From touchless check-in and separation glass at reception to increased sanitation, hotels around the world are implementing new processes and safety precautions for the safety of their employees, travellers and the general public.

So whether you’re planning your next trip and want to know what the hotel experience will look like post-pandemic, or want to find out what a particular hotel chain is doing in response to COVID-19, you're in the right place. Take a look at our frequently asked questions for more information, or use the links below to learn how hotels are responding to COVID. 

Frequently Asked Questions

Hotel lobby with customer
  • Q. Will I have to check-in in person?

    A.    Many hotel chains have implemented contactless check-in/check-out measures, and some have keyless room entry to ensure guests have as small amount of time in public areas as possible. These measures will vary by chain so please check the hotel links below or reach out to your travel expert for more information. 

    For most hotels you can expect to see front desk staff wearing personal protective equipment such as face masks and gloves, and physical distancing in the reception area to ensure the check-in process is as safe as possible
     

  • Q. How will my room be cleaned? 

    A.    Across the board you can expect to see hotels implementing stringent cleanings measures. These will vary by hotel chain but could include reinforced cleaning of high-touch points in rooms, electrostatic sprayers, the use of ultraviolet light instruments and air purifiers. Some hotels are also ensuring guest rooms are not entered for 24-72 hours after check-out. These measures will vary by chain so use the links below for more information on specific hotel chains. 

  • Q. What about public spaces? 

    A.    Across the board you can expect to see hotels implementing stringent cleanings measures, which will vary by hotel chain. Many have also set up cleaning stations in high traffic areas with hand sanitiser and/ or disinfecting wipes, and are implementing physical distancing in public areas.   

  • Q. Can I still order food and/or drinks?

    A.    Many hotels have had to change their Food & Beverage process to meet quarantine rules around dining. If they are unable to provide room service, they should be able to provide a grab and go option. These measures will vary by chain so to determine exactly what is available please check the hotel links below or reach out to your travel expert for more information.

  • Q. My preferred hotel is closed, when will hotels start to reopen?

    A.    Like many businesses, many hotels have gone into “hibernation”. Once demand is expected to return, they will be able to quickly reopen although potentially at a decreased capacity.  Some hotels are in a better position than others based on location, brand, cash reserves and staffing decisions during COVID-19. 

Click the links below to find out more about how hotels are responding to COVID-19